Quick answer
How do I contact eSIMwithCrypto support?
Email [email protected] or open a ticket in the client area. eSIMwithCrypto, a seller of travel eSIMs paid in crypto, answers by email and in tickets. Email replies within 12 hours, 7 days a week, including help with installing and activating your eSIM. Report misuse of an eSIM to [email protected]. Include your order reference (ORD-…), never your account number or QR code. Do not send identity documents.
Contact details
| Support email | [email protected] |
|---|---|
| Tickets | In the client area, under Support; a ticket opened from an eSIM page is linked to that eSIM |
| Reply time | Email replies within 12 hours, 7 days a week, including help with installing and activating your eSIM |
| Misuse reports | [email protected] |
| Language | English |
| What we never ask for | We never ask for your account number or your eSIM activation code (QR code) by email or chat. No ID documents, selfies, passwords, two-factor codes or wallet keys either |
| Payment addresses | Shown only on the payment page of the client area, never sent by email |
| Operator | eSIMGoat LLC, registered in Panama |
Which channel should I use?
Use a ticket when you can log in: it is linked to your account and, when opened from an eSIM page, to that eSIM. Use email when you cannot log in, or before you buy.
| Your question | Use | Include |
|---|---|---|
| Payment sent, order still awaiting payment | Ticket, or [email protected] | Order reference (ORD-…), coin, network, exact amount, time sent, transaction ID (TXID) |
| eSIM still being prepared after an hour | Ticket from the eSIM page, or email | Order reference, destination and plan |
| eSIM does not install | Ticket from the eSIM page | Order reference, phone model and system version, the exact error message |
| No signal or no internet after landing | Ticket from the eSIM page | Order reference, country and city, time (UTC), whether the line is on and data roaming allowed |
| Hotspot, 5G or coverage question before you buy | [email protected] | Destination and plan; you can ask before you buy |
| Lost account number | Recovery link on the login page, if you added an email | Use your order reference; do not send documents. |
| Password, two-factor or account deletion | Ticket | What you want to change |
| Misuse of an eSIM bought from us | [email protected] | Time (UTC), what happened, and the order reference if the eSIM is yours |
What should I include in a support request?
Include what helps us find your order, and nothing that unlocks your account:
- Your order reference (ORD-…), shown in the client area.
- The destination and the plan, for example Japan, 10 GB for 30 days.
- Your phone model and its system version.
- The status shown in My eSIMs: Awaiting payment, Being prepared, Ready to install, Active or Expired.
- For an installed eSIM: the last 4 digits of its ICCID, shown in My eSIMs.
- For a connection problem: the country and city, the time (UTC) and what you see. Copy any error message as text. Say whether the travel line is on and data roaming is allowed.
- For a payment: the coin, the network, the exact amount, the time you sent it and the transaction ID (TXID). The TXID is public on the blockchain anyway.
Never send your account number, password, two-factor codes, QR code, activation code or a wallet private key. We never ask for your account number or your eSIM activation code (QR code) by email or chat.
What will eSIMwithCrypto never ask for?
Support will never ask you for:
- an ID document, a selfie or proof of address: there is no ID check;
- your account number, your password or a two-factor code;
- the QR code or the activation code of an eSIM;
- a wallet seed phrase or private key;
- a payment to an address sent by email.
Payment addresses appear only on the payment page of the client area, after you place an order. If anyone asks for one of these items in our name, it is not us. Forward the message to [email protected].
How fast does eSIMwithCrypto support answer?
Email replies within 12 hours, 7 days a week, including help with installing and activating your eSIM. Tickets get a badge in the client area when we reply.
Many answers are already on our pages:
- payments, confirmations and order status: how it works;
- installing before you leave: when to install;
- phones that support eSIM: compatible phones;
- refunds and the balance rule: refunds and balance;
- everything else: the FAQ.
How do I report misuse of an eSIM?
Email [email protected], not the support address. Include the time (UTC), what happened, and any evidence you can share. If the eSIM is yours, add the order reference.
Our acceptable use policy lists what counts as misuse: fraud, SIM farms, resale without our agreement, spam, attacks, illegal content and evading lawful requirements. Logged-in customers can also choose Report abuse when they open a ticket.
Which languages does support speak?
Support works in English. You can write in another language through a translation tool. Keep sentences short, and copy order references, amounts and error messages exactly as they appear. Our replies are in English, so that technical terms stay clear.
Contacting eSIMwithCrypto: FAQ
Will eSIMwithCrypto support ask me to verify my identity?
No. eSIMwithCrypto support uses order references and payment transaction IDs. Do not send identity documents or a selfie. We find your order with its reference (ORD-…), and a payment with its coin, network, amount, time and transaction ID. If someone asks for ID in our name, it is not us: report it to [email protected].
My crypto payment is not confirmed. What should I send?
Send the order reference (ORD-…), the coin, the network, the exact amount, the time you sent it and the transaction ID (TXID). A payment is accepted after its network confirmations. BTC needs 2, USDT on TRC-20 needs 20, ERC-20 tokens and ETH need 12, SOL needs 1 and LTC 6. Use a ticket or [email protected].
My eSIM shows no signal after landing. What should I check first?
Check four settings. The travel line must be on and set as your mobile data line, with data roaming on. The phone must not be carrier-locked. Then turn airplane mode on and off. If there is still no signal, open a ticket from the eSIM page with the country, the city and the time (UTC).
My QR code has not appeared. What should I do?
The QR code appears in My eSIMs, usually a few minutes after the payment is confirmed on the blockchain. The page checks again by itself. If the QR code is still missing an hour after payment, open a ticket or write to support with your order reference. An eSIM we cannot deliver is credited back to your balance.
Is there a phone number or a chat?
No. Support works by email at [email protected] and by ticket in the client area. Written support keeps a record of what was agreed, for you and for us. Our replies come only from esimwithcrypto.com addresses or from your ticket thread. eSIMwithCrypto is operated by eSIMGoat LLC, registered in Panama.
Can I ask a question before I buy?
Yes. Email [email protected] with your destination and your question, for example about hotspot, 5G or your phone model. You do not need to have bought anything to ask. Prices are public on the pricing page, in US dollars, and the same in every accepted coin: BTC, USDT, USDC, ETH, SOL, LTC.
Ready for your trip?
Find your destination, pay the exact price in crypto and install your eSIM before you leave. No minimum payment, no ID at checkout.